Any claims for misprinted/damaged/defective items must be submitted within 30 days of the product being received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is deemed insufficient by the courier, the shipment will be returned to our facility. As a customer you will be responsible for the cost of reshipping once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Unclaimed shipments are returned to our premises and as a customer, you will be responsible for the costs of a reshipment to you (if and as applicable).
As a customer, you agree that any orders returned due to incorrect shipping address or unclaimed shipment will not be available for reshipment and will be donated to charity at your cost (without the issue of a refund).
Our website does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. The customer agrees that any orders returned with face masks will not be available for reshipment and will be discarded.
Please contact us before returning any product. Except for customers residing in Brazil, we do not refund orders due to buyer’s remorse. Customers residing in Brazil and regretting a purchase should contact our Customer Support and express their willingness to return the item within 7 calendar days of receipt, providing a photo of the item. The withdrawal request will be submitted to an evaluation to verify if the product has been used or destroyed, even partially. In these cases, a refund will not be possible.
Notification to EU consumers: Under Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on Consumer Rights, the right of withdrawal cannot be provided for:
The supply of goods that are made to the consumer’s specifications or are clearly personalized;
Sealed goods that have not been sealed after delivery and are therefore not suitable for return due to health protection or hygiene reasons, therefore Safimshoes.com reserves the right to refuse returns at its sole discretion.
You should first contact our customer support for the return of your order. Upon reception at our facilities, our team will generate a gift voucher in the amount of your order (shipping costs excluded).